Clojure job: Customer Success Engineer, Latin America

Customer Success Engineer, Latin America at Gateless

Remote › 100% remote position (in the Americas timezones)   (Posted Dec 1 2024)

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Job description
Gateless is a visionary, remote-first, technology company that is intent on solving impossible challenges. We are focused on the application of next-generation automation, combining unmatched industry knowledge, expert systems, patent pending machine learning and vision-based artificial intelligence (AI) to create solutions that will revolutionize the mortgage lending experience. Our team is the perfect blend of curious, compassionate, and tenacious. We are looking for exceptional candidates who share our values, whose talents make us better and are driven by the thought of transforming the mortgage industry.

As a Customer Success Engineer your primary responsibility will be onboarding, reporting and Production Support of our products.

The priority for this role will be supporting a business team in onboarding new clients to our technology, consisting of technical configuration work, plus testing and reporting that validates a successful configuration.

You’ll work with implementation managers to understand our lender’s needs, our Product Team to understand how the software should work, our QA Team to verify how the software is working, and our Engineering Team to debug and help solve some of the issues.

If you know how to code in JavaScript, Python, Java, or Clojure we’re happy to teach you the rest on the job. We’re looking for folks who are interested in learning about the mortgage industry and some interesting technologies and we’ll help you take the next steps in your career.

What you’ll do (About Role)

Technical Focus

Work in Clojure and Clara Rules on a distributed Expert System
Learn about the Amazon Cloud and Microservice Architectures
Collect, review and provide feedback on requirements from the implementation managers and translate those requirements into technical configuration settings
Apply configurations, test them, debug them and deploy them with business support from implementation managers
Manage Production Support for the customers you configure, sometimes resolving the issues, sometime escalating and triaging with support from others

Cross-Functional Engagement

Collaborate with cross-functional teams, such as development, QA and product development to ensure understanding of our core products and services and your role in configuring and supporting those products and services for our customers
Manage Production Support for the customers you configure, sometimes resolving the issues, sometime escalating and triaging with support from others across the organization

Your Skills (Skills we are looking for)

Comfortable working in Clojure
Experienced with distributed microservice architectures
Bonus points for experience with:
Financial technology
AI / Expert Systems
AWS / Terraform
Experience with SQL, SSM, Amazon Webservices, Postman, XML, JSON, Snowflake or similar SQL DB
Ability and willingness to execute across strategic and tactical responsibilities
Comfortable and effective in a fully remote culture
Excited about working in an emerging and innovative space within an entrepreneurial, startup driven environment
Self-motivated, highly productive, and result-driven problem solver with excellent analytical and project management skills
Excellent interpersonal, written, and oral communication skills, including the development of presentation content
Ability to multi-task and exhibit initiative to work across teams and collaborate effectively
Possesses a customer-centric / customer first mindset
Open minded – inclusive and collaborative with a high-level of professional integrity

Experience or Qualification

Bachelor’s degree in business (Finance, Accounting, Marketing, etc.), or Information Technology
Experience in technology implementation, transformation strategy and execution, or enterprise level change management
Demonstrated career successes with customer, or partner implementation of technology or data solutions
Experience working with lender origination systems (LOS), point of sale (POS) solutions, automated underwriting systems (AUS), underwriting process and rules/workflow engines a plus
Experience in finance technology implementations (ideally Fintech solutions) a plus

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